Refund policy
Return Eligibility
At Clikcart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 3 Days of receiving your order.
To be eligible for a return, the item must be
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
- Be accompanied by proof of purchase or order confirmation.
Return Timeframe
Customers must initiate a return request within 1-2 Days of receiving their order. Requests submitted after this period may not be eligible for return or refund.
To start a return, please contact us at with your order number and the reason for your return request.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used during purchase. Refunds are typically completed within 7-10 Days after approval, depending on your payment provider or bank.
Please note that original shipping charges, if any, are generally non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect.
If you would like to exchange a product, please contact us within 3 Days of receiving your order at clikcart2026@gmail.com. Subject to availability, we will arrange a replacement item as quickly as possible.
Damaged or Defective Items
If your order arrives damaged, defective, or significantly different from the product description, please contact us within 3 Days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage or defect
Upon verification, we may offer a replacement, exchange, store credit, or full refund at our discretion.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable on the product page
- Hygiene-sensitive items that have been opened or used
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Clikcart will cover the return shipping costs where applicable.
For all other returns, customers are responsible for return shipping expenses unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team:
Email: clikcart2026@gmail.com
We are committed to providing a fair, transparent, and hassle-free shopping experience for every customer.